FAQ
1.How do I place an order?
To place an order, visit Luganowatches.com, connect with us on our social media pages, or reach out via call or WhatsApp. For immediate assistance, visit one of our stores.
2. What makes a luxury watch different from other watches?
Luxury watches are crafted with precision engineering, premium materials, and attention to detail. They often feature unique designs, innovative technology, and heritage craftsmanship passed down through generations.
3. Are all your watches authentic?
Yes, we guarantee the authenticity of every watch we sell. Each piece comes with official documentation and warranties from the manufacturer or authorized dealer.
4. Do you sell pre-owned watches?
Yes, we offer a curated collection of pre-owned luxury watches. Every pre-owned timepiece is authenticated and thoroughly inspected for quality and condition before sale.
5. What payment methods do you accept?
We accept major credit and debit cards, bank transfers. For in-store purchases, we also accept cash and other approved payment methods.
6. Can I customize my watch?
Depending on the brand and model, customization options may include engraving or interchangeable straps. Please inquire about customization options for specific watches.
7. Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping fees and delivery times vary depending on your location.
8. Can I exchange my watch?
Yes, exchanges are possible within 14 days of purchase, subject to the same conditions as returns.
9. Do your watches come with a warranty?
All new watches come with a manufacturer’s warranty. For pre-owned watches, we provide an additional store warranty. Details vary based on the brand and model.
10. Do you offer repair services?
Yes, we provide professional repair and maintenance services for luxury watches, including battery replacements, cleaning, and complete overhauls.
11. How often should I service my watch?
We recommend servicing mechanical watches every 3-5 years to ensure optimal performance. Quartz watches may require less frequent servicing.
12. Can I sell or trade my watch with you?
Yes, we offer buyback and trade-in programs for luxury watches. Contact us to evaluate your timepiece.
13. Do you offer private viewings?
Yes, we offer personalized appointments for clients who wish to view select pieces in a private setting.
14. Do you offer consultations for first-time buyers?
Yes, our experts are happy to guide first-time buyers through the process of selecting the perfect luxury watch based on your style, preferences, and budget.